Payments are collected by Etsy on my behalf. Products are not dispatched until payment has been made and confirmed by Etsy.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Unless otherwise stated, orders are processed and dispatched within 3 working days from confirmation of payment. Please check the dispatch details on the product pages before purchasing.
Working days are Monday to Friday excluding UK Bank Holidays. You will receive an email when your order has been dispatched.
I am a one woman band so please bear with me during busy periods.

UK Shipping
Items will be posted via Royal Mail postal services.

FREE UK Standard shipping when you spend £25 or more. This only applies to orders being shipped to UK addresses. Standard Shipping is Royal Mail 2nd Class post, upgrades are available but will be charged.

Please note, I cannot guarantee delivery times and I cannot be held responsible for delays by the postal service.

Shipping charges include packaging costs and Etsy fees.

International Shipping

Items are sent via Royal Mail Airmail. No tracking codes are available for standard shipping, there is an option to upgrade to Tracked & Signed mail at checkout which will allow you to track your order.

As a rough guide, once you receive your dispatch notification, delivery usually takes

💌 Europe: 5 - 12 working days

💌 USA & Canada: 7 - 12 working days

💌 Rest of the World: 7 - 21 working days

Please note, Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. I cannot guarantee delivery times and I cannot be held responsible for delays by the postal service.

Shipping charges include packaging costs and Etsy fees.

These Terms of Service, and any non-contractual obligations arising hereunder, are governed and construed in accordance with the laws of England and Wales, and the courts of England shall have exclusive jurisdiction to deal with any dispute arising hereunder

Copyright ©️ 2022 fizzi~jayne. I am the owner or licensee of all intellectual property rights of my content, products, photographs, images, designs/illustrations on Etsy, my own website at fizzijayne.com and my social media posts. They are protected by copyright. You must not change, copy, reproduce or translate anything within Etsy, fizzijayne.com or my social media posts without my consent. You are not permitted to license, sell, rent, lease, transfer, assign, distribute, exploit or otherwise make my content, artwork, photographs, images, designs or social media posts available to any third party such as by posting on your own social media accounts or website.

Please note: actual print colours may vary due to different screen resolutions and colour depths.

These Terms of Service, and any non-contractual obligations arising hereunder, are governed and construed in accordance with the laws of England and Wales, and the courts of England shall have exclusive jurisdiction to deal with any dispute arising hereunder.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as,
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy.
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers.
I may engage certain trusted third parties to perform functions and provide services to my shop, such as delivery / postal companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers.
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: six years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Fiona Rheinberg, am the data controller of your personal information. If you have any questions or concerns, you may contact me at fiona [!at] fizzijayne.com.